case studies

Case Study #1: Automotive Titling Company

ISSUE: Company is responsible for processing registration and titling requests on behalf of large fleet owners and automobile dealers. Previously, registration and titling requests followed a complex process involving several personnel, resulting in numerous errors and wide processing timelines. Error processing was done manually, resulting in significant additional cost to the Company. Further, the existing telecommunications and computing systems were inadequate to handle existing workloads. Finally, the CEO was not providing adequate support to his employees.

Case Study #2: Leading Residential Construction Company

ISSUE: The CEO became increasing concerned about the firm’s ability to grow and sustain itself; especially with recent changes in the residential marketplace. The CEO was interested in identifying strategies to respond to current marketplace challenges and position the Company to better seize market opportunities when market dynamics improve.

Case Study #3: Edutainment Company Startup

ISSUE: Startup Company developed video game that teaches users to play the piano and read music. Company consisted of virtual executive and specialist team, located throughout the United States. CEO needed senior executive support to structure the Company and build the infrastructure to insure timely execution of all tactical plans to meet critical corporate milestones.

Case Study #4: Regional Cement Manufacturer

ISSUE: Company, a division of a German company, was processing various types of orders inconsistently, with unacceptable results. Further, the Company was handling customer inquiries in an inconsistent manner, thereby providing substandard customer service.

Case Study #5: Residential Design/Build Company

ISSUE: The CEO became increasing concerned about the firm’s ability to grow and sustain itself; especially with recent changes in the residential marketplace. The CEO was interested in a means to identify and evaluate strategic alternatives and to develop a game plan to pursue the chosen alternatives.

Case Study #6: Fortune 25 Financial Services Firm

ISSUE: Local office was not completing proper account planning. To the extent planning was done the plans were not being implemented in a timely manner. As a result, production results were below expectation, as were customer service levels (due to lack of timely follow up and poor listening skills.

Case Study #7: International Wireless Carrier

ISSUE: Company, developed through acquisition, was handling trouble reports in an inconsistent manner, and had no system for the central tracking of all troubles.

Case Study #8: Leading Marketing Information Services Company to Healthcare and CPG industries

ISSUE: Company was dissatisfied with performance of sales organization. In addition, Company did not have an adequate enterprise system to track of marketing, sales and customer service activities to enhance client relationships.